Support & Help
Technical support and platform guidance for Green Card Coach users
How We Can Help
Our support team is here to assist you with technical issues, account questions, and guidance on using the Green Card Coach platform effectively.
Important: We provide technical and platform support only. We cannot provide legal advice or immigration consulting.
Contact Methods
Email Support
For detailed questions or technical issues that require documentation.
greencardcoach2025@gmail.com
Response time: 24-48 hours
What We Can Help With
Technical Issues
- Login and account problems
- Audio/video not working
- Platform navigation
- Mobile app issues
Account Management
- Subscription questions
- Billing and payments
- Plan changes
- Account settings
Platform Guidance
- How to use features
- Practice recommendations
- Progress tracking
- Best practices
What We Cannot Help With
We Cannot Provide:
- Immigration legal advice or consultation
- Case-specific immigration guidance
- Legal document review or preparation
- Immigration law interpretation
- Predictions about interview outcomes
- Recommendations for specific responses to give
For these matters, please consult a qualified immigration attorney.
Response Times
Support Hours & Response Times
- Live Chat: Monday-Friday, 9 AM - 6 PM EST (immediate)
- Email Support: 24-48 hours (business days)
- Technical Issues: Priority handling within 12 hours
- Billing Questions: 24 hours (business days)
Additional Resources
Need Legal Help?
For immigration legal matters, we recommend consulting with a qualified immigration attorney. You can find attorneys through your local bar association or immigration legal aid organizations.